Privacy Policy

Effective date: [TO BE COMPLETED: effective date, e.g. November 1, 2026]

This Privacy Policy explains how Galena Aesthetics (“we”, “us”) collects, uses and protects information when you visit galenaaesthetics.com. How we use and protect your health information as a patient is described in our Notice of Privacy Practices.

Information you give us

When you send an appointment request through our website, we collect the information you enter:

• your name, email address and phone number;
• the services you are interested in;
• your preferred appointment days and times;
• how you heard about us, and the name of anyone who referred you;
• any questions or notes you choose to add.

We use this information only to respond to your request and schedule your care. It is sent to our team by email through our email delivery provider. We do not add you to marketing or newsletter lists when you request an appointment. Please do not include detailed medical history in the form; we will discuss your health with you directly.

Information collected automatically

Like most websites, our site and its service providers receive some technical information when you visit, such as your IP address, browser type and the pages you view.

• Analytics. We use Google Analytics to understand how visitors use our website. It uses cookies and receives information such as the pages you visit and your IP address. Analytics is turned off on our appointment request page, and we never send the information you type into our forms to Google Analytics or any advertising service. You can opt out of Google Analytics with Google's browser add-on (opens in a new tab) or by blocking cookies in your browser.
• Hosting. Our website host keeps standard server logs (such as IP address and time of request) to operate and secure the site.

Third-party services

Some features of our site are provided by other companies, which receive your IP address and may set their own cookies when you use them. Their own privacy policies apply:

• Google Maps (our location map) and Google reviews.
• Financing providers Cherry and CareCredit, if you choose to view or apply for a payment plan.
• Our online skincare shop, operated by SkinBetter Science.
• Our blog articles, which are published on Medium and loaded through the rss2json feed service.
• Links to our Instagram and Facebook pages.

How we share information

We do not sell your personal information, and we do not share it for advertising. We share information only with service providers that help us run our website and practice (such as our website host and email delivery provider), when required by law, or as described in our Notice of Privacy Practices.

Security and retention

Our website uses encrypted connections (HTTPS). We keep appointment requests only as long as needed to respond to you, provide care, and meet our legal and medical record-keeping obligations. No method of transmission over the internet is completely secure, so please avoid sending detailed medical information through the website. If a breach of your personal information occurs, we will notify you as required by law, including the Florida Information Protection Act (section 501.171, Florida Statutes).

Children

Our website is not directed to children under 13, and we do not knowingly collect information from them through the website.

Your choices

You can ask us to update or delete the information you sent through our website by contacting us. Health information that is part of your medical record is handled under our Notice of Privacy Practices and applicable law.

Changes to this policy

We may update this policy from time to time. The effective date at the top of this page shows when it was last changed.

Contact us